{"id":2474,"date":"2026-02-13T12:21:33","date_gmt":"2026-02-13T12:21:33","guid":{"rendered":"https:\/\/demo.gloriathemes.com\/ferrano\/demo\/?page_id=14"},"modified":"2026-05-14T07:32:28","modified_gmt":"2026-05-14T07:32:28","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/gratiaattire.com\/index.php\/legal\/returns-refund-policy\/","title":{"rendered":"Returns &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2474\" class=\"elementor elementor-2474\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2370885f e-flex e-con-boxed e-con e-parent\" data-id=\"2370885f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7232626 e-con e-atomic-element e-div-block-base e-7232626-d2e0af2\" data-id=\"7232626\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"7232626\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"7e94b73\" \n\t\tclass=\"e-7e94b73-124bc78 e-heading-base\" \n\t\t \n\t\t\n\t>\n\t\n\t\t\tReturn &amp; Refund Policy\n\t\t<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1abd0033 elementor-widget elementor-widget-text-editor\" data-id=\"1abd0033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We take great care in delivering high quality products.However , if there is an issue please read our policy below.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>\u00a0In case of a damaged, incomplete, or incorrect delivery:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>If the parcel appears\u00a0<strong>torn or tampered<\/strong>, kindly\u00a0<strong>refuse delivery<\/strong>\u00a0and contact us immediately.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>If you receive an\u00a0<strong>incomplete or defective product<\/strong>, please provide a\u00a0<strong>clear unboxing video<\/strong>\u00a0\u00a0so we can resolve the issue promptly.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\">\u23ce Returns and exchange<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>We accept returns\/exchanges only for <strong>damaged or incorrect items.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Products are eligible for returns only if they are\u00a0<strong>unworn, unwashed, unused, unaltered<\/strong>, and\u00a0<strong>undamaged.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>They retain all\u00a0<strong>original tags and packaging.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>The exchange request is made\u00a0<strong>within 5 to 6 days<\/strong>\u00a0from the date of delivery.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>An <strong>unboxing video is mandatory<\/strong> as a proof.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Easy returns if the returned product is in <strong>good condition<\/strong> and <strong>original tags<\/strong> is not removed and <strong>packaging<\/strong> is retained.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f69b.svg\" alt=\"\ud83d\ude9b\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Non-returnable items<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>No returns for slight color varaition(due to images).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\u00a0<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4b0.svg\" alt=\"\ud83d\udcb0\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/>Refund Policy<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Refunds are processed <strong>only if return is approved.<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Amount will be refunded to your orginal payment method.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- wp:list-item --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\">\n<li>Refunds are issued via\u00a0<strong>Bank Transfer<\/strong>\u00a0and may take up to\u00a0<strong>7-10 working days<\/strong>\u00a0after product inspection.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><strong><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f504.svg\" alt=\"\ud83d\udd04\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/>\u00a0<\/strong> Exchange Process<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Once your request is approved , we will arrange exchange or provide instructions.<!-- wp:list-item --><!-- \/wp:list-item --><\/li>\n<li>Exchange is subject to product availibility.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:heading {\"level\":3} --><\/p>\n<h3 class=\"wp-block-heading\"><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/274c.svg\" alt=\"\u274c\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/> Cancellation Policy<\/h3>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:list --><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Orders cannot be cancelled once placed.<!-- wp:list-item --><!-- \/wp:list-item --><\/li>\n<li>Cancellation will not be accepted as the product may already be under processing.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>\ud83d\ude9b How to raise a Return Request\u00a0<\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>If you are a Registered User , Login to you account and raise a Return request &#8211;\u00a0<a href=\"https:\/\/gratiaattire.com\/index.php\/return-request\/\">Raise a Return Request<\/a><\/li>\n<li>If you purchased our product as Guest then Create an account and then raise a Request &#8211;<a href=\"https:\/\/gratiaattire.com\/index.php\/my-account-2\/\">Create an Account<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div>\u00a0<\/div>\n<div>\n<p><b>General instructions for Return\/Exchange :<\/b><\/p>\n<ul>\n<li>We shall not be deemed for exchange for any small issues thread underneath , reversable side. Since in Chikankari embroidery threads are slightly long and are not cut too short to ensure that embroidery is protected.<\/li>\n<li>The product is embroidered and may have slight dissimilarities that are natural outcome of human involvement in the process. Such minor variation of stiches\/threads will not be liable under the exchange\/return policy.<\/li>\n<li>Every piece in unique and one of a kind made buy human hands only for you, so please execuse the minor variations.Thank you for understanding.<\/li>\n<\/ul>\n<\/div>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>For any other queries, feel free to reach out before placing your order.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e7.svg\" alt=\"\ud83d\udce7\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/>\u00a0Email:\u00a0<strong>gratiaattire@gmail.com<br \/><img decoding=\"async\" class=\"emoji lazyload\" role=\"img\" draggable=\"false\" data-src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/>\u00a0<\/strong>Phone:<strong>\u00a0+91<\/strong> <strong>7619294545<\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf8034a e-con e-atomic-element e-flexbox-base e-cf8034a-6f41c70\" data-id=\"cf8034a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"cf8034a\">\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d0d58e e-con e-atomic-element e-flexbox-base\" data-id=\"1d0d58e\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"1d0d58e\">\n\t\t\t\t\t\t\t<h2 \n\t\tdata-interaction-id=\"d671f47\" 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